Shipping policy

Shipping Policy

At LumaCraft, we create personalized blankets and ornaments that turn special memories into meaningful keepsakes. Because our products are personalized and made to order, each order requires production time before it is shipped.

This Shipping Policy explains our processing time, estimated delivery time, shipping rates, tracking information, and delivery responsibilities.

Order Processing and Production Time

Most LumaCraft products are personalized or made to order. Our standard processing and production time is usually 3–7 business days before the order ships.

Business days are Monday through Friday, excluding weekends and public holidays. During peak seasons, holidays, or high-volume periods, production may take additional time.

Estimated Shipping Time

After your order has been produced and shipped, the estimated delivery time is typically 5–12 business days, depending on the destination, carrier service, and seasonal shipping conditions.

Please note that delivery dates are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, holidays, or other circumstances outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase. The final shipping cost may vary depending on your location, order size, product type, and available shipping methods.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available. Please allow 24–72 hours for tracking updates to appear after the carrier receives the package.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at support@lumacraft.website.

We cannot guarantee that address changes can be made after an order has entered production or has been shipped. LumaCraft is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package is handed over to the shipping carrier, delivery is handled by the carrier. LumaCraft is not responsible for lost, stolen, delayed, or misdelivered packages caused by the carrier or incorrect shipping information.

If your package appears to be lost or delayed, please contact the shipping carrier first using your tracking number. You may also contact us, and we will do our best to assist you.

International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. Customs processing may also cause additional delivery delays.

Order Changes and Cancellations

Because our products are personalized and made to order, order changes or cancellations may not be possible once production has started. Please contact us as soon as possible if you need help with your order.